Understanding of

  • (other) cultures
  • strengths of others
  • strengths of the team

Gaining insights is an important aspect allowing every individual, team and business to benefit from. For example, when I know how my customers think I can align my processes, interactions to make customers more satisfied at no extra cost.

Also if I know the strengths of the team, or another team, I have the possibility to build on that strength, to trust it and to focus on my strength.

Last if I understand that for example coming late in a certain culture is a big deal, then I will avoid coming late or apologize when I am.